WARRANTY REQUEST

Please complete the below form for warranty related issues only.

For maintenance or non-warrantable service & repairs please contact one of our recommended technicians listed in the Service & Support section.

Please note that this Warranty Request form should only be completed by the equipment owner NOT by any intermediary as communication, updates and any non-warrantable fees will be managed directly with the equipment owner.

Business / Organisation Name(Required)

Business Address(Required)

Suburb(Required)

State(Required)

Postcode(Required)

Country(Required)

ABN of Equipment owner(Required)

(If unsure of business ABN please check a receipt or tax invoice to obtain, or ABN lookup https://abr.business.gov.au/Search)

Equipment owner name(Required)

Mobile Number(Required)

Phone

Equipment owner email(Required)

Site Address (Equipment Location)

Shop No(Required)

Shopping Centre(Required)

Country(Required)

Venue Name(Required)

Street No & Name(Required)

Suburb(Required)

State(Required)

Postcode(Required)

Equipment

Brand(Required)

Description(Required)

Model No.(Required)

Serial No.(Required)

Where Purchased(Required)

Date of Purchase(Required)

Description of Fault

Upload Receipt

Max. file size: 1 GB.

Comments

This field is for validation purposes and should be left unchanged.

Ph: 1300 551 361
Email: lancerservice@lancerworldwide.com

Please Note:

Standard warranty call-outs take place Monday-Friday between 8.00am and 4.30pm (excluding Public Holidays). Any call outs outside of these times will be subject to penalty rates.

If the service call is deemed outside of warranty fees and charges will apply

Failures arising from lack of general maintenance, external filter failure or blockage, or parts that fail due to heavy scale or mineral build up, are not covered under warranty.

Certain items such as perishable items, glass components and light fittings are not covered under warranty. Claims for non-covered parts, number faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable.

By submitting this form, you are agreeing to the above-mentioned terms and conditions.