Terms and Conditions of Sale
1.Application
The following terms and conditions of sale (Terms) apply to each contract arising for the supply of goods or services (Goods) by Hoshizaki Lancer Pty Ltd in Australia, Hoshizaki Lancer Limited in New Zealand, or any of their related companies (the Company) to the customer (the Customer). These Terms supersede any previous written or oral agreements or understandings (if any) entered into between the Company and the Customer in connection with the supply of Goods.
Please read these Terms carefully as they contain important information regarding the Customer’s rights and obligations under this agreement and the Company’s acceptance of any Customer Order is on the express understanding that the Order is subject to these terms.
2.Offers and Acceptance
2.1
2.2
2.3
2.4
2.5
3.Prices
3.1
3.2
3.3
4. Variations
4.1
4.2
4.3
4.4
4.5
5. Delivery and Storage/Risk
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
compliance with the order and free from any defect whatsoever.
6. Payment
6.1
6.1.1
6.1.2
6.1.3
6.2Where payments are made by credit card, a surcharge of 1.2% will apply to all payments made by Visa Card or Master Card whilst a rate of 1.6% will apply to American Express Card payments. However no surcharge will apply to payments made via EFT (Electronic Funds Transfer) directly to The Company’s bank account.
6.3Credit Account customers are required to pay all amounts for purchases, in full and with no deduction or set-off, within 30 days from the end of the month during which any given purchase is made, for domestic customers or 60 days from the date of invoice for any given purchase, for international customers (or as otherwise advised by the Company at their discretion).
6.4In the event of a dispute, the complete un-disputed portion of the account must be paid in accordance with the Payment Terms.
6.5In the event that the Customer fails to make any payment by the due date, all monies owing to the Company will become immediately due and payable, and the Company may in its discretion:
6.5.1refuse, change or withdraw the Credit Account for the Customer;
6.5.2cancel, or withhold delivery of, existing orders for Goods until all monies have been paid in full;
6.5.3exercise its rights under clause 11.
6.6Where work is to be carried out over a period exceeding one month, then pro-rata progress payments may be claimed and invoiced by The Company.
6.7Interest on overdue amounts may be charged at a rate of 1% per calendar month or part thereof and the Customer shall be liable for, and expressly undertakes to pay, all such interest.
6.8Should it be considered necessary by the Company to incur legal and/or other expenses, including any such expenses to any debt collection agency, in obtaining, or attempting to obtain, payment for any amount due by the Customer, the Customer shall be liable for all such expenses. The Customer acknowledges that the Company is entitled to recover all costs actually incurred as well as an administrative rate on those expenses for having to incur the time and expense to recover capped at 5% of the costs incurred.
6.9Amounts received by the Company may be applied first against interest, charges and expenses.
6.10
6.11
7.Warranty
7.1The Company warrants that Goods supplied shall be of merchantable quality provided that the Goods are used for their intended purpose. To the extent permitted at law (both in Australia and New Zealand as applicable,) where the Good is used contrary to any reasonable instructions provided by the Company the warranty is excluded.
7.2Without limiting clause 7.1, and to the extent permitted at the respective laws as set out in clauses 20.1 and 21.1 (being Australia and New Zealand as applicable,) the Company expressly excludes all statutory guarantees (as applicable in Australia) and equivalent warranties (as applicable in New Zealand) (“Warranties”) including but not limited to all Warranties relating to title, defects or conformity of the Goods.
7.3Any defects that arise in the Goods during any warranty period specified by the Company for those Goods will be replaced or repaired in accordance with this clause 7.
7.4The Company excludes all other Warranties, conditions and warranties except any implied statutory guarantees (as applicable in Australia) and conditions or warranties (as applicable in New Zealand) the exclusion of which would contravene any Federal or State legislation (in Australia or New Zealand as applicable) or cause any clause of this agreement to be void (Non-excludable Condition).
7.5The Warranties referred to in this clause and clause 7.3 specifically will not apply:
7.5.1unless notice of any defect and any claim in respect thereof is given in writing to the Company within the warranty period;
7.5.2if any serial number or identification or instalment plate attached to the relevant Goods has been altered, rendered illegible or removed;
7.5.3if the Goods have been:
(a)subject to misuse, abuse, negligence or accident otherwise than by the Company;
(b)connected to improper, inadequate or faulty power, water or drainage services or operated using incorrect, insufficient or contaminated lubricants, coolants, refrigerants, or additives;
(c)installed, maintained or operated otherwise than in accordance with the instructions of the Company;
(d)damaged by foreign objects;
(e)serviced, repaired, altered or moved otherwise than by the Company or its nominees or using non Company approved replacement parts.
7.5.4if the Goods are used for any purpose or subjected to any operating conditions varying from that for which it was specifically supplied by the Company; or
7.5.5if damage to the Goods arose from corrosion, or physical or chemical properties of water, steam or chemical compounds unless the Goods were supplied by the Company for a purpose which contemplated these contributing elements and in respect of which there was specific and detailed prior disclosure by the Customer.
7.6 The Company’s liability to the Customer in respect of the Warranties, any warranty referred to in clause 7.3, breach of any Non-excludable Condition, breach of contract or any negligent act or omission, is limited at The Company’s option, to:
7.6.1in the case of Goods, replacement or repair of the Goods, or any part thereof, or the supply of equivalent Goods; and
7.6.2in the case of Services, the re-supply of the Service, or the cost of re-supply of that Service.
7.7 The Customer will be responsible for, and must meet all charges in respect of:
7.7.1making the Goods accessible for service including the removal, dismantling or reinstatement of any equipment to which the Goods may be connected or from premises where the Goods are installed;
7.7.2labour, transportation, travelling or communication expenses necessarily incurred in the provision of services or repairing Goods at locations other than the Company’s branches or other nearer premises nominated by the Company; and
7.7.3any surcharge applicable in respect of the provision of services or repairing Goods outside normal working hours.
7.8In no circumstances will the Company be liable for any loss or damage, including any consequential loss or damage, arising from any delay in delivery or failure to deliver any Goods or Service, either whole or in part, due to circumstances beyond its control or any direct loss in connection with these Terms to the extent that any direct loss is caused or contributed to by the action of the Company.
7.9To the extent permitted at law, any costs associated with the return of the Goods for the purpose of a warranty claim shall be the responsibility of the Customer.
8.Intellectual Property Indemnity
8.1All intellectual property created by or on behalf of the Company in relation to the Goods supplied by the Company will be and remain the sole property of the Company. The Customer does not acquire any rights in the Company’s intellectual property under these Terms, other than the right to use such intellectual property within its business, and will not exploit, replicate, reverse-engineer or use for any other purpose the Company’s intellectual property or any materials or documents in which the intellectual property is recorded.
8.2The Customer warrants that the Company will not breach any third party’s intellectual property or other rights in consequence of manufacturing or supplying the Goods or providing the Services in accordance with directions, instructions, drawings, designs or specifications provided by the Customer. The Customer indemnifies the Company against all liabilities, claims, losses, damages or costs (on a full indemnity basis and whether incurred by or awarded against the Company) that the Company may incur as a direct or indirect result of a breach of this warranty.
8.3The Customer acknowledges that all technical information, advice, know-how, drawings, designs and samples submitted to the Customer by the Company are confidential and the proprietary information of the Company. The Customer will keep all such information secret and confidential and will not disclose it or any part thereof to any person without the express written authority of the Company.
9.Marketing Materials
9.1 The Customer grants to the Company the right to:
9.9.1take photographs, film, videotape or other images of Goods installed in or otherwise located at the Customer’s premises, and to use, reproduce, publish, edit, modify, dispose of or otherwise deal with those images; and
9.9.2reproduce and publish the Customer’s name and trademarks, and disclose the fact that the Company has provided Goods and/or Services to the Customer, In the Company’s brochures and other marketing, promotional and the Company material, without the need for any further consent from the Customer
10.Confidentiality
10.1The Customer must keep confidential all confidential information (Confidential Information) of the Company that comes into the Customer’s possession or control in connection with these Terms or otherwise (including without limitation the intellectual property and proprietary information referred to in clause 8).
10.2The Customer may only use the Company’s Confidential Information for the purposes of these Terms, and may only disclose the Confidential Information to those of its officers and employees who:
10.2.1have a need to know for the purposes of these Terms (and only to the extent that each has a need to know) and,
10.2.2have agreed in writing to keep the Confidential Information confidential.
10.3 The obligations of confidentiality under these Terms do not extend to information that:
10.3.1is rightfully known to or in the possession or control of the Customer and not subject to an obligation of confidentiality;
10.3.2is public knowledge (otherwise than as a result of a breach of these Terms.
10.3.3is required by law to be disclosed.
10.4 The Customer must promptly return to The Company all Confidential Information upon request.
11.Cancellation
11.1The Company may cancel or postpone the delivery of Goods at any time before delivery by giving reasonable notice to the Customer by any means.
11.2The Company shall not be liable for any loss or damage, including any consequential loss or damage, as a result of any cancellation or postponement where reasonable notice is provided.
11.3In the event that the Customer cancels or postpones delivery of Goods, the Customer shall be liable for any costs incurred by the Company up to the time of the cancellation or postponement including, but not limited to, any restocking, storage, transport, and bringing-on or standing down of staff.
12.Return of Goods
12.1The Customer may seek approval from the Company within 30 days of purchasing Goods to return any unused Goods.
12.2Returns will be accepted only if prior arrangements have been made with the Company and charges, including but not limited to re-stocking fees, may apply.
12.3If a return is approved by the Company, the Customer must return the Goods within 14 days of the date of approval, and in the same packaging (as reasonably required) and condition as originally delivered to the Customer, marked clearly with the item number, customer name and invoice number.
12.4The Customer is liable for freight and must ensure that the Goods are adequately packaged to ensure that there is no damage in transit. Where damages occurs, the Customer will be liable.
12.5The Company may charge the Customer a handling and restocking fee equivalent to 20% of the value of the Goods returned, in consideration for accepting the return.
12.6The value of the Goods returned must be a minimum of $100.00.
13.Variations to Specifications
14.Insurance
15.Assignment
16.Termination
16.1These Terms will continue in force until the date of termination specified in the schedule at item 3, unless earlier terminated in accordance with these Terms.
16.2The Company may terminate these Terms with immediate effect upon written notice to the Customer if:
16.2.1the Customer suffers an insolvency event, including if a receiver/receiver and manager, liquidator, provisional liquidator, administrator, trustee in bankruptcy or other like person is appointed, or a scheme of arrangement is proposed or approved in respect of the Customer, or a deed of the Company arrangement is proposed or approved in respect of the Customer, or a mortgagee enters into possession of any of the Customer’s assets or an application is made for the winding up or sequestration of the estate of the Customer;
16.2.2the Customer breaches a term of this agreement, and fails to remedy that breach within 14 days of a written notice requiring it to do so.; or
16.2.3the Customer does not agree with the Company’s proposed variation to the Terms in accordance with clause 18.2.
16.3Without in any way limiting clause 18.2, either party may terminate these Terms upon one month’s prior written notice to the other party.
16.4Upon termination of these Terms:
16.4.1all monies owing to The Company will immediately become due and payable;
16.4.2The Company may, in its discretion, exercise its rights under clause 11;
16.4.3The Company will stop all work on all Goods not yet provided to the Customer at the date of termination;
16.4.4the Customer will be required to reimburse the Company for all reasonable costs incurred by the Company, up until the date of termination, in connection with the supply of the Goods referred to in clause 16.4.3.
16.5Termination of these Terms will not affect any accrued rights or remedies any party may have as at the date of termination.
16.6The following clauses will survive termination of these Terms: clauses 8, 9, 10, 11, 16, 20 and 21.
17.Force Majeure
Neither the Company nor the Customer shall be liable for any breach of any provision of any contract between them arising
from an act of their respective God, natural disaster, terrorism, war or any other, specified or un-specified, occurrence
beyond the cont
ol of either party.
18.Variation of Terms
18.1
any means.
18.2
Customer will terminate.
18.3
deemed to have accepted the proposed variations.
19.General
19.1
joint venture between the parties.
19.2
and will not affect the continued operation of the remaining provisions of these Terms.
19.3
right to insist on performance of that obligation or to claim damages unless that party acknowledges in writing that
the failure is a waiver.
19.4
19.5
ownership structure and, further, indemnifies the Company against any loss or damage that may result from the
Customer’s failure to notify the Company of any such change.
19.6
20.
Clauses applying to Goods sold from and out of Australia and/or Hoshizaki Lancer Pty Ltd in Australia
Where Goods or Services are sold out of Australia, the parties agree to be subject to the following provisions:
20.1 Jurisdiction
20.1.1
where applicable, the Commonwealth of Australia and the Customer submits to the non-exclusive
jurisdiction of the courts of South Australia in respect of any dispute or any other matter arising out of these
Terms.
20.1.2
mediation by the Australian Commercial Disputes Centre (ACDC) for resolution in accordance with the
Guidelines for Commercial Mediation of the ACDC. Each party must bear its own costs of resolving a
dispute under this clause and the parties must bear equally the costs of any appointed person and
independent premises used for resolving or attempting to resolve a dispute.
20.1.4
may terminate the dispute resolution process by giving notice in writing to the other party.
20.2 Retention of Title
20.2.1
all monies owing to the Company by the Customer together with all collection, repossession and/or legal
costs incurred have been paid in full. If any of the Goods are damaged or destroyed prior to the title passing
to the Customer, the Company is entitled, without affecting any other rights and remedies under this
agreement, to any insurance proceeds payable for the Goods in accordance with the PPSA Aus.
20.2.2
Goods, shall be stored in such a manner as to be clearly identifiable and traceable as the property of the
Company until title has passed to the Customer.
20.2.3
until title has passed to the Customer that the Customer returns the Goods or any part of them.
20.2.4
and its employees or agents shall have the right to enter without notice upon the Customer’s premises or
any other premises where the Goods are known to be stored (and the Customer must ensure that the
Company has the right to enter such premises at all times) to repossess the Goods and for this purpose the
Customer shall grant reasonable access rights and the Company, its employees or agents shall be entitled
to do all things required to secure repossession or render inoperative such Goods or associated equipment
by the removal of some component, part or device there from.
20.2.5
the event that The Company repossess and sells any Goods under this clause, The Company will repay to
the Customer such amounts (if any), up to the amount paid by the Customer for the relevant Goods,
remaining after deduction of all costs and expenses incurred by The Company in exercising its rights under
this clause (including repossession, selling and storage costs, and revaluing the Good to ascertain its resale
value). The amount payable by The Company under this clause will be reduced in accordance with any
reduction in the value of the Good due to damage while in the possession or control of the Customer.
20.3 Taxes
20.3.1
Company to the Customer does not include any amount on account of goods and services tax, or any
similar tax applicable in Australia (‘GST’). Where any supply is subject to GST (other than a supply the
consideration for which is specifically described as ‘GST inclusive’), the Customer must, at the same time
and in the same manner as the GST exclusive consideration is payable or to be provided for that supply,
pay to the Company an amount equal to the GST payable by the Company in respect of that supply.
20.3.2
the Company are refundable by the Customer to the Company.
20.4 Australian/Cth Legislation
20.4.1
business, and that the provisions of the National Credit Code contained in the National Consumer Credit
Protection Act 2009 (Cth) do not apply.
20.4.2
Company’s Goods into goods ordinarily acquired for personal household or domestic use (“Consumer
Goods”) the Customer warrants that:
20.4.2.1
and conditions of supply require the Customer’s customer (and each person in the distribution
chain) to include in their supply agreements or conditions of sale obligations requiring their
customers to also exclude liability for any claims under all relevant legislation ; and
20.4.2.2
will do so using terms and conditions of supply which exclude liability for claims to the maximum
extent permitted at law under all legislation and in accordance with these terms.
but only where the end user/customer acquires the Consumer Goods for business purposes.
20.4.3 Without limiting the preceding clauses, where the Customer purchases the Goods for resupply, the
Customer indemnifies the Company to the maximum extent of the law for all claims arising from the resale
and use by the Customer’s purchaser.
20.5 Personal Property Securities Act 2009 (Cth)
20.5.1
clauses have the respective meanings as defined in the Personal Property Securities Act 2009 (Cth) (“PPSA
Aus”) and the parties acknowledge that:
20.5.1.1
20.5.1.2
20.5.1.3
20.5.1.4
20.5.2
20.5.2.1
20.5.2.2
And that the Customer holds the Goods subject to the powers and rights of the Company contained or
implied in these Terms and the PPSA Aus.
20.5.3
the Company may, in its discretion, affect a registration on the PPSA Aus register (in any manner the
Company deems appropriate) in relation to any security interest arising under or in connection with or
contemplated by these Terms.
20.5.4
the Company on the register.
20.5.5
20.5.5.1
20.5.5.2
20.5.5.3
and do any other act or thing that the Company requires to ensure that the Company has a perfected
security interest in, and has priority over any other security interests in, the Goods or otherwise.
20.5.6
statement for the purposes of the PPSA Aus, then the Company can complete all such details.
20.5.7
any other security interest in the Goods including but not limited to:
21.5.7.1
21.5.7.2
without the Company’s prior written consent.
20.5.8
connection with these terms, the Customer agrees that the following provisions of the PPSA Aus will not
apply to the enforcement of these terms: section 95 (notice of removal of accession), to the extent that it
requires the Company to give a notice to the Customer; section 96 (when a person with an interest in the
whole may retain an accession); subsection 121(4) (enforcement of liquid assets – notice to grantor);
section 125 (obligation to dispose of or retain collateral); section 130 (notice of disposal), to the extent that it
requires the Company to give a notice to the Customer; paragraph 132(3)(d) (contents of statement of
account after disposal); subsection 132(4) (statement of account if no disposal); subsection 134(1)
(retention of collateral); section 135 (notice of retention); section 142 (redemption of collateral); and,
section 143 (reinstatement of security agreement).
20.5.9
must be given in accordance with the PPSA Aus.
20.5.10
275(1) of the PPSA Aus except in circumstances required by paragraphs 275(7)(b)-(e).
20.5.11
outstanding monies may, at the Company’s discretion, become immediately due and payable.
20.5.12
payable by the Company in relation to registering or maintaining any financing statement, releasing in whole
or in part the Company’s security interest or any other document in respect of any security interest.
21.Clauses applying to Goods sold from and out of New Zealand and/or Hoshizaki Lancer Limited in New Zealand
Where Goods or Services are sold out of New Zealand, the parties agree to be subject to the following provisions:
21.1 Jurisdiction
21.1.1
submits to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute or any other
matter arising out of these Terms
21.1.2
mediation by the New Zealand Commercial Disputes Centre (NZCDC) for resolution in accordance with the
Guidelines for Commercial Mediation of the NZCDC. Each party must bear its own costs of resolving a
dispute under this clause and the parties must bear equally the costs of any appointed person and
independent premises used for resolving or attempting to resolve a dispute.
21.1.3
clause may terminate the dispute resolution process by giving notice in writing to the other party.
21.2 Retention of Title
21.2.1
all monies owing to the Company by the Customer together with all collection, repossession and/or legal
costs incurred have been paid in full. If any of the Goods are damaged or destroyed prior to the title passing
to the Customer, the Company is entitled, without affecting any other rights and remedies under this
agreement, to any insurance proceeds payable for the Goods in accordance with the Personal Property
Securities Act 1999 (NZ) (“PPSA NZ”).
21.2.2
Goods, shall be stored in such a manner as to be clearly identifiable and traceable as the property of the
Company until title has passed to the Customer.
21.2.3
Goods or any part of them.
21.2.4
and its employees or agents shall have the right to enter without notice upon the Customer’s premises or
any other premises where the Goods are known to be stored (and the Customer must ensure that the
Company has the right to enter such premises at all times) to repossess the Goods and for this purpose the
Customer shall grant reasonable access rights and the Company, its employees or agents shall be entitled
to do all things required to secure repossession or render inoperative such Goods or associated equipment
by the removal of some component, part or device there from.
21.2.5
the event that The Company repossess and sells any Goods under this clause, The Company will repay to
the Customer such amounts (if any), up to the amount paid by the Customer for the relevant Goods,
remaining after deduction of all costs and expenses incurred by The Company in exercising its rights under
this clause (including repossession, selling and storage costs, and revaluing the Good to ascertain its resale
value). The amount payable by The Company under this clause will be reduced in accordance with any
reduction in the value of the Good due to damage while in the possession or control of the Customer.
21.3 Taxes
21.3.1
Company to the Customer does not include any amount on account of goods and services tax, or any
similar tax applicable in New Zealand (‘GST’). Where any supply is subject to GST (other than a supply the
consideration for which is specifically described as ‘GST inclusive’), the Customer must, at the same time
and in the same manner as the GST exclusive consideration is payable or to be provided for that supply,
pay to the Company an amount equal to the GST payable by the Company in respect of that supply.
21.3.2
the Company are refundable by the Customer to the Company.
21.4 New Zealand Legislation
21.4.1
provisions of the New Zealand Consumer Guarantees Act 1993 (“Consumer Guarantees Act”) will not apply.
21.4.2
Company’s Goods into goods ordinarily acquired for personal household or domestic use (“Consumer
Goods”) the Customer warrants that:
21.4.2.1
and conditions of supply require the Customer’s customer (and each person in the distribution
chain) to include in their supply agreements or conditions of sale obligations requiring their
customers to also exclude liability for any claims under the Consumer Guarantees Act; and
21.4.2.2
will do so using terms and conditions of supply which exclude liability for claims under the
Consumer Guarantees Act,
but only where the end user/customer acquires the Consumer Goods for business purposes.
21.4.3
customers or any person in the distribution chain to properly contract out of liability to business end
users/consumers under the Consumers Guarantees Act.
21.5 Personal Property Securities Act 1999 (NZ)
21.5.1
the PPSA NZ and that the Company may register a financing statement(s) to protect the Company’s
security interest under these Terms in accordance with the PPSA NZ and as far as applicable in accordance
with clause 20.5 without limiting that:
the Customer is the grantor,
21.5.1.2
21.5.1.3
21.5.1.4
AND where the Goods are supplied on credit by the Company then:
21.5.1.5
in accordance with these Terms;
21.5.1.6
and that the Customer holds the Goods subject to the powers and rights of the Company contained or
implied in these Terms and the PPSA NZ.
21.5.2
the Company on the register.
21.5.3
21.5.3.1
21.5.3.2
21.5.3.3
and do any other act or thing that the Company requires to ensure that the Company has a perfected
security interest in, and has priority over any other security interests in, the Goods or otherwise.
21.5.4
statement for the purposes of the PPS NZ, then the Company can complete all such details.
21.5.5
any other security interest in the Goods including but not limited to:
21.5.5.1
21.5.5.2
without the Company’s prior written consent.
21.5.6
21.5.6.1
interest in the Goods in accordance with the PPSA NZ;
21.5.6.2
PPSA NZ will apply to these Terms;
21.5.6.3
21.5.6.4
by the Company, or in relation to any application for, or the obtaining of, a court order to maintain
any registration in respect of any of the security interests created by the Company under these
Terms and serving any such court order on the Customer or the Registrar of Personal Securities;
and
21.5.6.5
these Terms as in the PPSA NZ.
22.Definitions
Unless the context otherwise provides:
22.1
22.2
22.3
Customer Order.
22.4
Services where applicable) being purchased from the Company in accordance with these terms.
22.5
22.6
22.7
22.8