Service request form

PLEASE NOTE: Standard warranty call-outs take place Monday-Friday between 8.00am and 4.30pm (excluding Public Holidays). Any call outs outside of these times will be subject to penalty rates.

If the service call is deemed outside of warranty a call out fee of $120 + GST, and an hourly labour rate of $120 + GST will apply.

Certain items such as glass components, light fittings and perishables i.e., water filtration systems are not covered under warranty. Claims for non-covered parts, number faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable.

Please be advised that all work carried out will be billed on payment terms - 7 days from invoice date.

By submitting this form, you are agreeing to the above-mentioned terms and conditions.