FAQ

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Need assistance with your Hoshizaki product? Our customer service and service network is at your disposal. Please contact your local Sales Office, or fill out the below contact form for a prompt reply.

Technical Questions

You can find maintenance and cleaning instructions in the Instruction Manual for your specific ice maker.

Check if the tape holding the bin switch (inside the bin) is removed.

Air cooled machines need a good volume of air below the maximum allowable temperature of 40°C to work properly. The higher the ambient temperature, the more ice production will be reduced, so avoid locations with no ventilation. If a machine is to be placed in an area with minimal ventilation (small closed room) that could become hot, or an area that is hot (kitchen), or an area with lots of other heat generating equipment (wash up area) a water cooled machine may be a better choice to maintain good ice production. Keep in mind that water cooled models use a lot more water than air cooled models, and need to be connected to a water-cooling system.

At the back of the machine there is a wash switch. It could have been turned off while moving the machine around. Also check if the machine is connected to an open water tap.

One of the unique features of our sushi display cabinets is that the temperature remains on a constant level. This is the best temperature and humidity level to keep the sushi fresh and for the window not to fog up. Therefore it is not possible to lower or increase the temperature of a sushi display.

The E1 error code appears when the filter is clogged. Clean the filter and restart the machine to fix the problem.

One reason could be that there’s not enough water getting into the machine – check the water supply. There’s also the possibility that the water system is scaled – in that case call a service engineer to descale the water system.

Sales Questions

Simply contact your local Sales Office where the team will assist you, or put you in direct contact with your most local dealer.

Simply contact your local Sales Office where the team will assist you in finding the closest dealer or distributor in your area.

The warranty information can be found in the General Conditions of Delivery for your specific market.

The sales team will discuss all of your delivery options with you, and our dedicated transport company will arrange a time that suits you.

Brochures, Catalogues, and Price lists can be requested through your local Sales Office.

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